MOST FREQUENTLY ASKED QUESTIONS...
My company is tax exempt. How can I get sales tax waived?
How do I know if I am registered for an event?
Where can I get Driving Directions to an Event?
How do I get access instructions to a webinar or webcast?
How do I redeem a PESI HealthCare gift certificate?
...REGISTERING FOR AN EVENT
How do I get a copy of a seminar brochure or registration form?
How can I tell if space is available in an event?
What is the "Attendee/Coordinator position" mentioned in your brochures?
How do I register for a seminar? Do you accept Purchase Orders?
Do you have group rates? Student rates?
Who should I notify if I need physical assistance to attend your seminar?
Is there a registration deadline? Can I walk in?
How do I change my registration? Can someone substitute for me?
Will I get a confirmation and payment receipt?
What is included in my seminar registration?
What about parking and lunch?
What do I need to bring to a seminar?
Can I record the seminar?
What is your smoking policy? Do you allow cell phones? Pagers?
What is your registration cancellation policy?
How will you notify me if a seminar is cancelled?
...CONTINUING EDUCATION CREDIT
How do I find out what continuing education credits are available for one of your seminars? How do I get the credit?
I lost the Certificate of Completion from a seminar I attended. How do I get a replacement?
How can I get in touch with one of your speakers?
What are your ship charges?
When can I expect my order? Can it be rushed?
How do I find what continuing education credits are available for your products? How do I get the credit?
Do you have a printed product catalog?
What is your return policy with regard to bookstore purchases?
What is your Federal I.D. number?
What do the letters “PESI” stand for?
Are PESI HealthCare and PESI the same Company?
Do you have a satisfaction guarantee?
How do I contact you? How can I be added to your mailing list?
Why does my bank statement show an EFT from PESI HealthCare?
A: We must have a copy of your company's tax exempt certificate on file in order to waive sales tax. Enclose it with your mailed registration, product order, or invoice payment. Valid only on registrations/orders where company is named as the bill-to.
A: By submitting your email address on this form you will be sent a list of upcoming seminars for which the email address was used to register.
A: Use this page to find your seminar. Choose the location for which you registered. Then click on
'View Map' under Seminar Location.
A: Your emailed registration confirmation includes access instructions and links to printable materials.
A: Our online registration process does not currently accommodate gift certificates. Please mail, fax, or phone-in your registration or order, referencing your gift certificate number and amount.
A: Most seminar details can be found on our website. If you click on the title of a seminar, the seminar details display, including an option to view or print a brochure. We'd be happy to mail, email, or fax a brochure if you prefer.
A: Register online (you will be alerted if the seminar is filled), or call to check availability.
A: We invite one attendee to manage the registration table in exchange for a reduced tuition. Go to http://www.pesihealthcare.com/liveevents/coordinators/ for all the details.
A: On-line (a secure site) and telephone registration: credit card payment or CE Pass Member log-in required. Mail and fax registration: submit a completed brochure registration form for each registrant, along with payment,a signed Purchase Order, or CE Pass Member notation.
A: National Conferences: Please refer to conference brochure. No discounts other than those mentioned in brochure.
One-Day Seminars: Many of our one-day events offer discounted rates for small groups pre-registering at the same time. When available, they are listed on the event's description webpage.
A: Please contact us at 1-800-843-7763 or at firstname.lastname@example.org, and please register early. Arrangements for sign-language interpreters, for example, may take several weeks.
A: Most of our seminars offer a special rate for individuals registering early. The early registration deadline date for each seminar is mentioned on our website and on the brochure. Once the regular registration rate is in effect, there is no registration deadline, but space is limited. We recommend pre-registration to make sure there are enough seminar manuals on site. We do allow walk-in registrations when space allows (sorry, no cash please; we accept credit cards, personal checks and money orders), but admittance cannot be guaranteed. Group rates do not apply to walk-ins.
A: Registration changes can be made by emailing us at email@example.com, or by calling 1-800-843-7763, 7-5 Central Time, M-F. Substitutes are welcome any time except on CE Pass Member Registrations. Please provide substitute's name and address in advance or at the door. CE Pass Members: membership is non-transferrable.
A: Confirmations/Receipts are only sent via email. They include facility contact information and seminar check-in time. Confirmation letters are not required for admittance, but if you need a receipt, you can print your own at this form.
A: One-Day Seminars: Registration includes supplemental written material.
National Conferences: Please refer to conference brochure.
A: One-Day Seminars: Parking fees (when applicable) are not included in your seminar tuition.
Lunch is on your own. To save time, you may want to make reservations at a local restaurant.
National Conferences: Please refer to conference brochure.
A: The seminar manual provides space for note taking. We strongly recommend you wear layered clothing, because meeting room temperatures vary greatly! You may be asked to bring special items to particular programs. Those requests will be noted on the brochure and on your confirmation email. CE Pass Members: Photo I.D. is required at check-in.
A: No. The seminar is property of PESI HealthCare. When available, we do offer the recording to attendees at a discounted price.
A: Smoking is not allowed in the meeting room. Cell phones must be turned off, pagers placed in vibrating mode.
A: One-Day Seminars, Regular Registrants: If you contact us before the seminar date, you may exchange for a self-study package if available, a certificate to attend another seminar, or a tuition refund
less a cancel fee. After the seminar you can receive the materials or a gift certificate.
One-Day Seminars, Attendee Coordinator: It is very important to notify us. Your tuition, however, will be forfeited.
One-Day Seminars, CE Pass Members: Cancel notification is required, but there is no penallty for cancellation. There are no exchange options.
National Conferences: Please refer to conference brochure.
Occasionally, changes are made due to speaker availability, participant demand or unforeseen circumstances. While PESI HealthCare will do everything possible to ensure participant satisfaction, PESI HealthCare's liability is limited to the tuition fee only.
A: Because our speakers arrive the day before, we can usually hold our seminars on bad-weather days for anyone who can make it. If, however, we learn after hours that a seminar has to be cancelled, we will make every effort to contact you (that's why we ask for your home phone numbers). We update our after-hours voice mail greeting with weather-related or other emergency-related seminar changes. So if weather threatens, please call our toll-free number before you depart. When we are aware of bad weather in your area, we will extend our refund deadline to include the morning of the program.
A: The seminar brochure offers details of the continuing education credits, and each event listed on our website includes a link to the corresponding brochure. If your profession is not listed in the brochure, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our seminars based on other board approvals shown in brochure. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. We provide all attendees with written proof of attendance, but you must attend the entire seminar to receive full credit. Depending on your profession and its licensing board's requirements, our answers will vary on questions regarding partial credit for part attendance, credit reporting procedures, and home study options. Contact us.
A: Contact us. There is a $10.00 fee for replacement Certificates of Completion. Pre-payment is required.
A: Contact us. We'll be happy to relay a message to the speaker.
A: US & Puerto Rico: $6.95 for the first item, $2.00 per each additonal item.
Canada: $5.00 for the first item, $1.00 per each additional item.
International: $20.00 for the first item, $3.00 for each additional item.
Contact us for ship charge on large orders.
A: In-stock items are usually shipped within five days. You may contact us
to find out if an item is in stock. Most orders can be rushed for an additional
fee; Contact us for rush ship charges.
A: Search for the item in our online bookstore. Click on the title to view an item description. If an item has self-study continuing education available, the details will be displayed below the item’s description. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option, and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on other board approvals.
From our one-day seminars: Self-study packages include an audio (occasionally video) recording of the speaker’s presentation, plus a CD-ROM containing written material and post-test.
From our webinars: Self-study packages consist of a CD-ROM containing an audio recording of the speaker synchronized to presentation slides, participant written materials and post-test.
Certificates of Successful Completion will be issued (typically via email) after you return a signed and completed post-test with the appropriate fee.
A: Because our product offerings are constantly changing, we do not have printed catalogs. Our online bookstore is continuously updated on our newest titles! We can provide you with a blank order form if you need to mail in your order.
A: Printed Material: Books in original unused condition may be returned within 30 days of delivery for a full refund.
Media: We cannot accept returns of CD-ROMs or DVDs, or sets containing CD-ROMs or DVDs. If you receive a DEFECTIVE, DAMAGED, OR INCORRECT product, call us at 1-800-843-7763 between the hours of 7am-5pm Central Time so we can quickly correct the issue.
A: A merger in 1999 included a former company called Professional Education Systems, Inc., and we adopted their acronym as part of our name: we are known as PESI HealthCare. "PESI" is no longer an acronym.
A: PESI HealthCare and PESI are separate operating divisions of CMI Education Institute Inc. Each division
has its own remit-to address for registration and billing. We at PESI HealthCare offer continuing education opportunities to a wide variety of health care professionals. PESI events are designed for those in the mental health and education fields.
They can be reached at 800-844-8260. Their website is www.pesi.com.
A: Absolutely! If you are not satisfied with a seminar, Contact us.
A: When sending us a check to make your payment, your check will be converted into an electronic funds transfer (EFT) debit from your account for the same amount as the check. If an EFT debit cannot be processed for technical reasons, you authorize us to process the copy of your check. For inquires, please contact our Customer Service department.
Question not answered? Please contact us